Wednesday, December 11, 2013
Rule #1: You have to listen harder than normal people do
Rule #2: Help people even though you do not know them
Rule #3: Be more focused on the needs of others than your own needs
Rule #4: Be highly creative in your efforts to save the day
Rule #5: Be relentlessly optimistic
Rule #6: Maintain a great sense of urgency
Rule #7: Never allow bullies to win
Rule #8: Stop trying when the job is done, not before
Rule #9: Take no pleasure in the misfortune of others (even if they sorta deserve it)
To Be A Superhero, You Do Not Need Superpowers ... You Just Need To Focus On The Needs Of Others ... RELENTLESSLY.
Thursday, October 17, 2013
Wednesday, July 17, 2013
Then you see the little kid behind you crying.
So here are 5 Rules to Being Selfish, in reverse order:
We are told at an early age that selfishness is bad. It’s not. It’s absolutely necessary if you are going to reach your potential, express your talent and do your great work.
Stop trying to play God. Even God wants you to take care of you first (1 Corinthians 6:19-20).
Don’t get me wrong, I love helping others. I spend my life mentoring and coaching people to achieve greatness. But I always watch out for those Warning Signs if I am helping others at the sacrifice of myself.
Danger! I am not eating properly.
Danger! I am getting behind in my work.
Danger! Others are taking advantage of me.
Danger! I’m losing valuable time in the pursuit of my dreams.
Michael Jordan is recognized as the greatest basketball player ever. How did he get to the top? He was selfish, and he was completely honest about it.
If you want to achieve optimal performance, take care of you first. You’ll find that you will become powerful. You’ll find out that you can make a huge difference in the lives of others when you are at your best. And you’ll find that in being selfish, you are unleashing your greatest potential… and the world around you will benefit.
Thursday, May 23, 2013
But this time is also a great time, for the astonishing few who are ready to show leadership. Leaders are at their absolute best during messy cycles versus during the easy ones. And messy cycles bring with them gorgeous opportunities.
Here are 50 powerful rules to amp up your game so this business cycle is one of your best business cycles yet.
- You are not just paid to work. You are paid to be uncomfortable – and to pursue projects that scare you.
- Take care of your relationships and the money will take care of itself.
- Lead you first. You can’t help others reach for their highest potential until you’re in the process of reaching for yours.
- To double your income, triple your rate of learning.
- While victims condemn change, leaders grow inspired by change.
- Small daily improvements over time create stunning results.
- Surround yourself with people courageous enough to speak truthfully about what’s best for your organization and the customers you serve.
- Don’t fall in love with your press releases.
- Every moment in front of a customer is a moment of truth (to either show you live by the values you profess – or you don’t).
- Copying what your competition is doing just leads to being second best.
- Become obsessed with the user experience such that every touchpoint of doing business with you leaves people speechless. No, breathless.
- If you’re in business, you’re in show business. The moment you get to work, you’re on stage. Give us the performance of your life.
- Be a Master of Your Craft. And practice + practice + practice.
- Get fit like Madonna.
- Read magazines you don’t usually read. Talk to people who you don’t usually speak to. Go to places you don’t commonly visit. Disrupt your thinking so it stays fresh + hungry + brilliant.
- Remember that what makes a great business – in part – are the seemingly insignificant details. Obsess over them.
- Good enough just isn’t good enough.
- Brilliant things happen when you go the extra mile for every single customer.
- An addiction to distraction is the death of creative production. Enough said.
- If you’re not failing regularly, you’re definitely not making much progress.
- Lift your teammates up versus tear your teammates down. Anyone can be a critic. What takes guts is to see the best in people.
- Remember that a critic is a dreamer gone scared.
- Leadership’s no longer about position. Now, it’s about passion. And having an impact through the genius-level work that you do.
- The bigger the dream, the more important the team.
- If you’re not thinking for yourself, you’re following – not leading.
- Work hard. But build an exceptional family life. What’s the point of reaching the mountaintop but getting there alone.
- The job of the leader is to develop more leaders.
- The antidote to deep change is daily learning. Investing in your professional and personal development is the smartest investment you can make. Period.
- Smile. It makes a difference.
- Say “please” and “thank you”. It makes a difference.
- Shift from doing mindless toil to doing valuable work.
- Remember that a job is only just a job if all you see it as is a job.
- Don’t do your best work for the applause it generates but for the personal pride it delivers.
- The only standard worth reaching for is BIW (Best in World).
- In the new world of business, everyone works in Human Resources.
- In the new world of business, everyone’s part of the leadership team.
- Words can inspire. And words can destroy. Choose yours well.
- You become your excuses.
- You’ll get your game-changing ideas away from the office versus in the middle of work. Make time for solitude. Creativity needs the space to present itself.
- The people who gossip about others when they are not around are the people who will gossip about you when you’re not around.
- It could take you 30 years to build a great reputation and 30 seconds of bad judgment to lose it.
- The client is always watching.
- The way you do one thing defines the way you’ll do everything. Every act matters.
- To be radically optimistic isn’t soft. It’s hard. Crankiness is easy.
- People want to be inspired to pursue a vision. It’s your job to give it to them.
- Every visionary was initially called crazy.
- The purpose of work is to help people. The other rewards are inevitable by-products of this singular focus.
- Remember that the things that get scheduled are the things that get done.
- Keep promises and be impeccable with your word. People buy more than just your products and services. They invest in your credibility.
- Lead Without a Title.
Wednesday, March 13, 2013
The answer could fill a book and it has, thousands of times, if not more. Myriad experts claim that career advancement is a function of everything from extreme self-confidence to extreme humility (or both at once). Still others make the case that big-time professional success derives from more sinister behaviors, such as callous ambition or unfettered narcissism. And then there is the whole “positive thinking” bandwagon, which claims that getting ahead is primarily a function of believing you can. In sum, there’s so much contradictory advice out there about the core components of success that it’s enough to reduce you to a weary sigh of: “Whatever.”
Which is just fine. Because we’d suggest that you can’t really manipulate yourself into success with personality tweaks or even major overhauls. In fact, we’d say just the opposite. The most powerful thing you can do is, well, be real. As in not phony. As in grappling, sweating, laughing, and caring. As in authentic.
Yes, yes, we know the upper echelon of the corporate world has its share of slick super achievers who appear simultaneously all-knowing and unknowable. They’re cool, poised, almost digitally enhanced in their affect. But such bloodless executives, even the most technically skilled ones, rarely reach the highest heights. They’re just too remote to move people. They can manage, but they can’t motivate.
Now, we’re not saying that authenticity is the only quality you need for professional advancement. Everyone knows that to succeed in today’s competitive global marketplace, you also have to be smart, curious, and highly collaborative. You have to be able to work with diverse teams and ignite them as a manager to excel together. You need heaps of positive energy, the guts to make tough yes-or-no decisions, and the endurance to execute—get the job done. And, indeed, you do have to possess self-confidence and humility at the same time. That combination is called maturity.
We would also add two other qualities to the must-have list. One is heavy-duty resilience, a requirement because anyone who is really in the game messes up at some point. You’re not playing hard enough if you don’t! But when your turn comes, don’t make the all-too-human mistake of thinking getting ahead is about minimizing what happened. The most successful people in any new job always own their failures, learn from them, regroup, and then start again with renewed speed, vigor, and conviction.
The other quality we’d mention is really special but quite rare: the ability to see around corners, to anticipate the radically unexpected. Now, practically no one starts their career with a sixth sense for market changes. It takes time to get a feel for what competitors are thinking and what product or service customers will eventually want - once they know it exists. But the bottom line is, the sooner you develop this acumen, and the more you hone it, the farther you will go.
But not if you’re not real, too. Think of authenticity as your foundation, your center, and don’t let any organization try to wring it out of you, subtly or otherwise. That happens. Companies have a way of tamping people down, particularly early on. Not that it happens with any kind of conscious planning, of course. But too many organizations manage to surreptitiously nudge people toward a generic type who keeps it all pretty well tucked in.
Meanwhile, if you put your whole self out there, bosses can complain that you act too emotional or get too close to teammates or become too worked up in meetings. Your performance reviews will note: “Tom has some potential, but he just doesn’t fit in.” Or “Sally has some rough edges, but with coaching, her intensity might even out.”
In time though, if you have everything else you need in terms of talent and skill, your humanity will come to be your most appealing virtue to an organization. Your team and your bosses will know who you are in your soul, what kind of people you attract, and what kind of performance you want from everyone. Your realness will make you accessible; you will connect and you will inspire. You will lead.
So, getting back to the original question of this missive: Yes, the modern marketplace does demand that people possess a wide range of skills to achieve success. Most of them you have to acquire, develop, and refine. But one of them - the most important one - is already inside you, ready to be let out. Don’t get in its way.
A version of this column originally appeared in BusinessWeek Magazine.
Jack Welch is Founder and Distinguished Professor at the Jack Welch Management Institute at Strayer University. Through its executive education and management training programs, the Jack Welch Management Institute provides students and organizations with the proven methodologies, immediately actionable practices, and respected credentials needed to win in the most demanding global business environments.
Tuesday, January 22, 2013
Some people go to extraordinary lengths to be difficult. Think of the diva actress whose on-set needs can never be met or the boss who keeps moving the goal posts. The difficult person elevates the deliberate provocation to an art form. The underlying message is often, "Unless you agree with me and go along, you'll regret it."
Dealing with Difficult People is a Skill, one worth Cultivating ... Good Luck !!
- If you're required to respond to an irrational attack, ask the antagonist what exactly he is upset about, in order to show that you are interested in communicating rather than in arguing. The burden of responsibility is now back on the antagonist.
- After the unreasonable salvo, go ahead and agree with a kernel of truth in the complaint. You'll overcome your own Neanderthink impulse to jump into the fray by looking for that one small fact about which the critic is correct—and then agreeing with that single point. Your boss calls you a screw-up. Ask, "In what way did I screw up?" If he says, "You just are a screw up," agree with one discreet example (if it is accurate), but correct his overgeneralization.
- You can more easily and tactfully defend yourself once the emotional heat has abated. Say your boss says, "Again, you're totally screwing up." You can defend without a defensive tone: "It is true that I made a mistake, and I appreciate constructive feedback to minimize errors in the future." Stand up for yourself by reiterating the specific error, but refuse to be incorrectly labeled a screw-up.
- Offer to the difficult person your best guess as to what he or she is feeling, and ask for feedback. "It sounds like you're angry right now, and I'm sorry about that." This demonstrates a willingness to understand the difficult person's frustration without blame or defensiveness.
- Resist the urge to fight to win the argument. Listening and asking questions leads others to their own better conclusions. This process is known as the Socratic method. Although it didn't ultimately help Socrates, today's laws are a bit more enlightened—so it might help you.
Wednesday, January 2, 2013
NONE of those things are gonna happen. Oh, they may happen for a week or three, and then it’s back to the old groove. Or is it a rut? Remember last year’s resolutions? How did they work out? How about the past 10 years?
HAPPY NEW YEAR!
Yes, it’s time to make the annual pledges to do more, less, or better. To quit, start, change, and do it THIS YEAR for sure.
If you’re open enough to accept a new idea or two, I may have uncovered an answer as I was reviewing my own achieved and failed resolutions. Before you resolve what to do next, there are a few things you better take into consideration.
You have all heard the legendary quote, "Begin with the end in mind." This is a half-truth, and actually dangerous thinking.
Here’s an example: If your goal is I want a new car by the end of 2013, OK, so what? A better understanding and engine starter would be to elaborate and say I want to take more weekend drives in the mountains. To do that, I’ll need a new car. I’m looking to buy a Land Rover by September of 2013.
Begin with understanding what got you to this point, and what you’re seeking to accomplish AFTER the first part of the goal is met. THEN, make a plan with the "OUTCOME defined," not the end in mind.
Resolutions and the first of the year are also a time for reflection. And they often bring to mind other items of resolve and resolution over past years. You can’t help it.
The toughest answers, and the most important answers in your life, are the ones you have to give yourself. How you did it, or why you didn’t get it done.
Jeffrey, you don’t understand – I (and then you go on to tell me your situation: am single, am married - no kids, have one on the way, am divorced with kids). Yada yada. SAME ANSWERS – the ones you give yourself – just a different set of responsibilities and circumstances.
Ask yourself: Why am I smoking? Why am I overweight? Why am I out of shape? Why am I not achieving my sales goal? Why am I fighting with my spouse?
Those answers provide the foundation of goal, or resolution, setting AND achievement.
You can’t take off weight until you figure out why and how you gained it, what lifestyle changes you may have to make, and what self-disciplines you have to implement in order to shed it. Otherwise the weight will stick – literally.
And then you have to affirm the resolution or goal in writing and post it on a mirror. Look at it every day until you begin to take action.
IDEA: Why don’t you resolve to do some positive things?
I tweeted: Happy New Year. Resolve to do something you WANT to do, not something you HAVE to do. Way more fun. It made an impact on a lot of people, and got hundreds of re-tweets and LinkedIn comments.
Here are a few POSITIVE resolutions I promise will happen, if you resolve them in writing:
- Go to more ball games with kids, spouse, and friends. Name the games.
- Shop more. Give yourself a defined budget, and spend it on yourself.
- Call one person a week and tell them you love them, and are grateful for their presence in your life. List the people.
- Perform one random act of kindness every day before noon. It will make YOUR day, not just theirs.
- Renew one old friendship a month. Start searching on Facebook. Start with your old neighbors or high school classmates.
written permission from Jeffrey H. Gitomer and Buy Gitomer, Inc • 704/333-1112