In this day and age when more and more of our interactions are virtual, it is important to have some guidelines for success. I REALLY like the following 17 Pointers for Managing Virtual Teams provided by Kevin L. McMahan ... I hope they help you with your virtual meetings ...
- Engage the team in setting expectations about behavior and performance. Record
the team's decisions and commitments to each other.
- Clearly define member responsibilities.
- Use rigorous project management disciplines to ensure clarity.
- Consider servant leadership exposure and training for potential team leaders.
- Determine, as a team, how conflict will be addressed and resolved.
- "Proactive behavior, empathetic task communication, positive tone, rotating
leadership, task goal clarity, role division, time management, and frequent
interaction with acknowledged and detailed responses to prior messages."
- Strive for a good faith effort in complying with the team norms and commitments,
be honest in team negotiations, and don't take advantage of others or of the situation.
- Encourage social communication that accompanies task completion at the outset and
be enthusiastic in e-mail dialog; look for predictable, substantial, and timely
responses to members.
- Provide more formal communication than in traditional same time/same place
- Keep communications in a shared database for use in new member orientation.
- Focus knowledge management attention on the tacit as well as the explicit
knowledge. Document the tacit and embed the process into the organizational
- Record and share the "context" when sharing information, preferably with a view
toward future audiences.
- Match desired activities with performance evaluation factors; reward the desired
- Build information sharing (knowledge management initiatives) into the
organization's strategic plan.
- For a team cross-cutting an organization's departmental boundaries, develop an
information system to help translate terms in the subject disciplines.
- Encourage and provide feedback on all team activities; listen to it!
- Design and integrate tools that fit the team environment; don't force the team to
adapt its behavior to the "latest" software.
Kevin L. McMahan, from his paper: "Effective Communication and Information Sharing in Virtual Teams"